…may very well cost Spirit Airlines very dearly.
Basically, a couple lost a lot of money when their flight with Spirit Airline was delayed, so they, disgruntled, wanted compensation for this, and for the poor customer service.
To achieve this, they wrote an e-mail to the CEO, and several other Spirit employees, explaining what they wanted. The CEO, apparently not knowing much about this crazy email stuff, or how to do things like, not be a total idiot, hits “reply to all” and sends the following message:
“Please respond, Pasquale, but we owe him nothing as far as Iâ€™m concerned. Let him tell the world how bad we are. Heâ€™s never flown us before anyway and will be back when we save him a penny.”
This reply was sent to his employees, and also to the customers.
“LET HIM TELL THE WORLD HOW BAD WE ARE.” …Done and done.
I don’t care whether or not the customers had a good argument or not, I don’t care whether the CEO was right and the airline owes them nothing…in this age of light-speed communication, a CEO cannot afford to be a callous jerk and e-mail impaired at the same time. Because when somebody says something like that, and allows it to become public…well…pretty soon the whole world does know how bad you are.
“he…will be back when we save him a penny.” No, Spirit. No, I don’t think he will be.